Shipping Policy
Last updated: May 2025
We offer worldwide shipping, bringing warmth and love to pets around the globe.
Order Processing Time
Orders will be processed within 2-5 business days after placement.
Shipping Areas
Currently, we ship to the following regions:
- United States đēđ¸
- Canada đ¨đĻ
- United Kingdom đŦđ§
- Germany, France, and select EU countries đĒđē
For other regions, please contact us in advance for confirmation.
Estimated Delivery Time
- United States: 5â10 business days
- EU/UK: 7â14 business days
Please note that delivery to remote areas may take longer. We appreciate your patience.
Shipping Fees
Shipping fees are automatically calculated at checkout. Free shipping may be available during promotional periods or on orders over a certain amount. Please refer to our current offers for details.
Tracking Information
Once your order has shipped, we will send you a tracking link via email. You can use this link to monitor the status of your package.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at hello.pomipet@gmail.com within 7 days of receiving your shipment. We will work with you to resolve the issue promptly.
Important Note for Pet Products
Given the nature of pet products, please ensure someone is available to receive the delivery, as pets often get excited about new items! In case of delays, our customer service team will assist in tracking your package and ensuring a smooth delivery process.
