Terms of Service

Last updated: May 2025

Welcome to Pomipet! We're dedicated to providing warm, thoughtful products for pets and pet-loving homes. By accessing or using our website, you agree to the following terms. Please read them carefully.

1. Account & Privacy

Customers are required to provide accurate and complete information when placing an order. We respect your privacy, and all personal data is handled in accordance with our Privacy Policy .
We reserve the right to suspend or cancel any order or account in the case of fraud, misuse, or false information.

2. Orders & Payment

All prices are listed in USD (US Dollars). Final charges depend on the applicable exchange rate and any payment processing fees.
We reserve the right to cancel orders due to pricing errors, stock issues, or technical problems. If payment has already been made, a full refund will be issued.
Discount codes cannot be combined unless otherwise specified. Only one valid code may be used per order.
After a successful purchase, a confirmation email will be sent. Please retain this for order tracking or customer support.

3. Product Use & Safety

Please choose products that suit your pet's age, size, habits, and health condition.
Supervise your pet during the use of toys, apparel, grooming tools, or other products to ensure safety.
We are not liable for any injury or damage resulting from improper use or unsupervised use of our products.
Our products are not medical devices and should not replace veterinary advice or care.

4. Shipping & Delivery

Orders will be processed promptly after payment. Delivery time may vary depending on destination, weather, or courier service.
If a package is returned due to an incorrect shipping address or recipient-related issue, the customer is responsible for any additional fees.
Please inspect your package upon receipt and contact us within 7 days if there are any issues.

5. Refunds & Returns

Please refer to our Refund & Return Policy page for complete details. We're here to assist you with any reasonable return or exchange requests.

6. Intellectual Property

All content on this website — including text, images, icons, logos, product designs, and multimedia — is owned by or licensed to Pomipet.
Any reproduction, download, modification, distribution, or commercial use without permission is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any direct or indirect losses arising from the use of this website or our products, including but not limited to delays, misinformation, third-party actions, or product misuse.

8. Changes to Terms

We may update these Terms of Service from time to time without prior notice. Please review this page periodically. Continued use of our website implies acceptance of the updated terms.

If you have any questions about these terms, feel free to contact us at hello.pomipet@gmail.com .